Refund and return policy

Refund & Return Policy

Effective Date: [Insert Date]

At ElvoraHub, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is damaged, defective, or arrives broken.

  • You received the wrong item.

  • The item is unused, unworn, and in its original condition with all original packaging and tags.

To be eligible for a return, proof of purchase (such as your order number or confirmation email) is required.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards

  • Personalized or custom-made products

  • Perishable goods

  • Downloadable digital products

  • Personal care or hygiene products that have been opened or used

  • Items marked as "Final Sale" or "Non-Returnable"

3. How to Request a Return

To start a return, please contact us at:

Email: info@elvorahub.com

Please include:

  • Your order number

  • The reason for your return

  • Photos of the item (if it is damaged, defective, or incorrect)

Do not return items without first receiving return instructions from our support team.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error.

5. Exchanges

We replace items only if they are defective, damaged, or if you received the wrong item.

If you need an exchange, contact us at info@elvorahub.com with your order details.

6. Order Cancellations

Orders may be canceled within 12 hours of purchase or before they have been processed for shipment, whichever occurs first.

Once an order has entered processing or has been shipped, it cannot be canceled.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review your request and, where appropriate, provide a replacement, refund, or another suitable resolution.

8. Return Shipping Costs

  • If the return is due to our mistake (such as a defective or incorrect item), we will cover the return shipping cost where applicable.

  • If the return is for any other eligible reason, the customer may be responsible for return shipping costs unless otherwise required by law.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or payment method.

  2. Contact your credit card company or payment provider, as processing times can vary.

  3. If you still have not received your refund after a reasonable period, contact us at info@elvorahub.com.

10. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

ElvoraHub

Website: https://elvorahub.com

Email: info@elvorahub.com

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM